Privacy Policy

• Distinctive Group UK, comprising Distinctive Waterlife, Distinctive Landscapes and Distinctive Decks, are committed to protecting your online privacy, whenever you buy, or consider buying, goods or services using our secure payment facilities. We recognise our responsibility to keep confidential at all times any information about you which we acquire in connection with any online transactions. We protect your personal information on the internet to a high standard.

• To enable us to provide secure payment facilities we will typically acquire information which includes your name, your credit or debit card numbers (with the expiry date) your e-mail and billing addresses, and of course the delivery address.

• We only use the information which you give us to process the payment. We will not disclose the information to third parties, or make any use of it, unless we are required to do so by an authorised body in order to aid the investigation or prevention of crime.

• We cannot process payments without your name, your credit or debit card numbers (including the expiry date) your e-mail and billing addresses, and the delivery address.

• In some circumstances you may also voluntarily register your details with us to take advantage of special offers or arrangements we may make available to you.
   

• We are committed to safeguarding the security of the information that you provide us with and we have security procedures in place to protect against the loss, misuse or alteration of information under our control. For card processing across the internet we use the services of a PSP (Payment Service Provider) who acts as our agent by forwarding card details to the bank for authorisation and then payment direct from our website. Please note that we do not receive card number details from the PSP.
   

• We are available to talk to on the landline, 7 days a week, at all opening times stated on the contact page. You may also contact us by e-mail, or visit our premises. Our address is on the contact page.