Security Policy

Our secure shopping cart uses 128-bit encryption to safely encrypt credit card information. This means that only the purchaser and vendor can read customers' credit card information. The vendor can process the credit card numbers in the normal way.

Barclays Bank, HSBC and the Royal Bank of Scotland approve this software for their merchants to use.

We have integrated our store with the Payment Service Provider known as Worldpay (who takes credit card numbers securely and carries out the transactions online)

Making A Purchase

Buying from our online range is very simple. Although we do not print a published catalogue, you can find a full list of all our products, available to print off or to browse our product range.

In order to shop for a product, locate it using the search facility or browse categories. When you are ready, press the 'Add to cart' button, then confirm the quantity and press 'Update'. To review the details of your order, simply press the 'View order' button.

We accept Visa, Mastercard, Solo, Visa Electron and Maestro on this site. We use full SSL encryption to encrypt your card details.

Shipping And Handling

We aim to process all orders within 24 hours of their receipt at our premises (orders placed after 12pm will be processed the following business day). Despatch of your goods occurs on the next working day and we suggest you allow up to 7-10 days for postage.

Postage charges

Postage charges are added when you go to checkout. Overseas orders are charged for postage. 
Please note we accept no liability for overseas orders which contravene quarantine regulations within the destination country.

Tax Charges

All orders are priced inclusive of VAT at 17.5%, or the prevailing rate. The price you see is the price you will be charged in total.

Credit Card Security

This site employs industry-standard SSL (Secure Socket Layer) encryption for accepting credit card payments. This means that the details you enter are encrypted at the final stage of ordering, and then held in encrypted format until they are processed by the Distinctive Waterlife mail order system. At no stage are they held in clear text while online.

Check that you have SSL enabled by running your cursor over the padlock which you will see towards the lower right hand side of the screen in your browser when you reach the final page of the Checkout process. Please note that your address and order details are not transmitted by secure network until the last phase of ordering.

Guarantee

At Distinctive Waterlife, we take great care in the production and selection of our product items and offer a full money back guarantee on all our products. Should you be anything less than 100% satisfied, we offer to replace or refund as appropriate.

Reaching Us

If you need to reach us, please contact us at:

Distinctive Group

Units 26 - 28, Block 7, Hallam Way,

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you to process your order, keep you informed of our latest catalogues and offers and for customer services.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
Our records will include the following personal records:

This information can be collected when you request a catalogue, place an order and/or contact us.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning or emailing us. If you find any inaccuracies we will delete or correct it immediately.
The personal information which we hold will be held securely in accordance with our internal security policy.
We use persistent cookies which keep track of your shopping basket contents and your name, address, etc between visits to the site, to make your visit faster and easier. We do not store credit card details online. The information collected in this way cannot be used to identify you (except for the details you submit after placing an order).
If you have any questions/comments about privacy, you should email us here

Returns Policy

We always try to give you the very best products available. However, occasionally problems may occur and if you consider the goods to be less than satisfactory, please tell us.
If the goods are faulty in any way, you are entitled to a credit on your account, a credit note or a refund for the value of the goods.

What if I wish to cancel my order?

Orders may be cancelled up to 7 working days after the date of receipt of the goods by you for full refund. This 7 day period begins on the day after you receive the goods. You will be refunded all monies paid within 30 days of cancellation. We may ask that you return the goods at your own expense but you will be reimbursed for the expenses incurred. Failure to do this will mean that we may have to deduct the cost of collecting the goods from the refund.

Your statutory rights as a consumer are not affected.